Assist the Manager with ensuring that all procedures and requirements are adhered to
· Ensure jobs are created timely in the system
· Ensure parts are ordered timely and taken into account accurately
· Ensure smooth flow of daily operations and shortest turnaround time for customers and drivers
· Respond to breakdown of vehicles timely
· Manage and maintain fleet vehicles, servicing and inspection schedule
· Discuss and report to manager in any enhancement for daily operations, and assist the manage in implementation of productivity initiatives
· Report to manage if there are any discrepancies, non-compliance, accidents or escalation from customers
· Sending of vehicles for test drive and inspection when required
· Ensure all documentations and supporting documents are filled in the system timely
· Ensure data entries are completed by the end of the day
· Ensure parts arrived in the workshop are accounted for, labelled and stored in the storeroom
· Ensure the availability and procedural flow integrity and functionality
· Assist the manager upon request and perform other duties and assignments as required
· Maintain customer's requirements and confidence at all times
· Liaises with internal team to ensure seamless operations flow
· Adhere to all company rules and regulations including safety rules
· Any other duties and responsibilities assigned from time to time
· Educate and raise awareness of company security to employees on a regular basis to reduce employees from falling into victim of phishing attack
· Perform other IT or system related task assigned by the management
· Good soft skills to communicate with other employees
+ Education and Experience
· NiTEC or Diploma in any field
· Fluent in Mandarin is preferred to communicate effectively with Mandarin colleagues and customers
· Excellent organizational and time management skills
· Strong communication and interpersonal skills
· Detail- oriented, independent, highly motivate, result drive, good team player and capable of working under pressure to meet tight deadlines
· Skill & Knowledge/Technical & Professional Skills
· Class 4 License required
· Preferred more than 5 years of working experience in customer service or coordination work
· Ability to work independently and within a team
