Job Description & Requirements:
Their duties include performing administrative tasks, documenting procedures, and hiring and training staff. They are also required to monitor staff productivity and develop initiatives toward enhanced job performance.
Main responsibilities include:
- Assist Supervisor in Planning, monitor and control various operations
- Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction
- Constant effective communication with the Supervisor and director regarding any customer or staff issues
- Encourage and motivate staff with a positive attitude
- Operate POS (point of sale) and maintain security of system
- Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions
- Prepare reports for Director and Management on daily basis
- Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
- Maintain excellent product knowledge
- Prepare weekly staff rosters if need be
- Conduct service briefings
- Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required
- Ensure the correct set up for functions and bookings for the day
- Ongoing menu and beverage training as well as developing regular tests
- Assist the food and beverage manager with HR related matters
- Monitor staff breaks and general timekeeping
- Monitor and authorize staff clock in and clock out procedures
- Ensure discipline is fair and correct steps are taken
REQUIREMENTS & QUALIFICATIONS
- 3-10 years’ experience in a End to End Management of Retail and Wholesale Food Processing
- Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
- Food & Beverage product knowledge
- Strong organizational skills and ability to multitask
- Ability to stay calm under pressure
- A willingness and passion to serve
- Presentable and well groomed
- Ability to work long hours, day and night, including weekends and holidays
- Strong ability to communicate and to read and write in Malay and Tamil are essential. Additional languages are a plus
- A passion to learn, teach and drive improvement in employees
- International experience in a similar environment and travelling experience will be advantageous
- Own transport a plus
