- Communicate effectively and apply a structured methodology and lead change management activities for Sales Operations applicable to HP Programs primarily the operational process and flows using the HP assets.
- Enable the design, development, delivery, and management of the communications to stakeholders (Category, Sales, Customers and Partners)
- Evaluate and ensure user readiness. Leverage the change management methodology, process and tools and drive adoption of the changes with stakeholders.
- Obtain signoff from the stakeholders on deployment, adoption metrics and target.
- Point of contact for stakeholders on all new onboarding training, operational process, and system ticket resolutions related to operational process and flows.
- Also facilitate market/country, internal Sales Ops users issue resolution and roadblock removal.
- Collect input/user stories, document requirements, and support the design and delivery of training/demonstration on operational process and programs to stakeholders. Understand and work with Digital Transformation Office (D&TO) on the communication for upcoming deployment of assets (new release, new enhancements).
- Evaluate and measure the success of change management initiatives.
- Prepare risk mitigation plans and work closely with D&TO and stakeholders.
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