JOB SCOPE:
· Ensure daily operations of outlet and attendance of staff
· Ensure general cleanliness and hygiene of outlet
· Manage stock levels and make key decisions about stock control
· Analyze and interpret trends to update management
· Ensure standards for quality, customer service and health and safety are met
· Respond to customer complaints and comments
· Update management on customer feedback and concerns on a timely manner
· Promote and upsell in-house credits and promotions