Roles and Responsibilities:
• Branch Manager must be equipped and proven with past full time hands-on work experience as both a spa therapist and front desk reception to train and manage the team.
• Must possess full spectrum of work experience as a spa front desk and as a spa therapist and to commence work immediately without training to plan and execute the daily operations of the spa
• Proven record of achieving sales target as a spa therapist and ideally been the top sales of the branch
• Educational qualification is not critical and must be conversant in English and other languages
• Relevant certificate as a spa therapist with ready hands-on experience to train new therapists on the massage techniques
• Able to work on weekdays and all weekends (both Sat & Sun), from 1.30pm to 10.30pm and including 1 hour break
• Perform supervision to ensure that all services offered at the Spa are carried out with utmost professionalism, effectiveness and courtesy.
• Manage daily operations of the spa and meeting overall sales target
• Train, evaluate and motivate staff to meet sales target and provide excellent customer service
• Plan and provide monthly job rooster for the therapists and front desk receptions
• Able to have strong human resource network to identify, conduct interviews and recruit front desk receptions and therapists
• Assist the Director to setup new branches
• Spearhead Spa marketing strategies and executions
• Possess digital marketing skills including strong social media applications
• Plan and conduct mystery customer evaluation
• Cheerful and passionate at work
• Strong customer service skills
• Must be able to articulate well with management
• Able to work in any locations in Singapore
