Job Title: Retail Branch Manager
Job Summary: A Retail Branch Manager is responsible for overseeing the daily operations of a salon branch, ensuring exceptional customer service, and driving business growth. This role involves managing staff, maintaining salon standards, and achieving financial targets while creating a positive and welcoming salon environment.
Responsibilities:
Salon Operations:
- Manage the day-to-day operations of the salon branch, including scheduling, staff management, and appointment coordination.
- Ensure the salon is well-maintained, clean, and organized at all times.
- Oversee inventory management, product ordering, and stock control.
Staff Supervision and Development:
- Recruit, hire, and train salon staff, including hairstylists, assistants, and receptionists.
- Provide ongoing coaching and feedback to staff to enhance their skills and performance.
- Conduct regular staff meetings to communicate goals and expectations.
Client Relations:
- Foster a welcoming and customer-focused salon environment.
- Handle escalated client concerns or complaints, ensuring prompt resolution.
- Build and maintain positive relationships with clients to encourage loyalty and repeat business.
Financial Management:
- Develop and manage the salon's budget, including revenue and expense forecasting.
- Monitor financial performance, set sales targets, and implement strategies to achieve growth and profitability.
- Track and analyse key performance indicators (KPIs) to make data-driven decisions.
Marketing and Promotion:
- Plan and execute marketing and promotional campaigns to attract new clients and retain existing ones.
- Collaborate with the marketing team to create engaging social media content and online advertising.
- Seek opportunities for partnerships or collaborations to expand the salon's reach.
Compliance and Safety:
- Ensure the salon complies with all relevant industry regulations and licensing requirements.
- Implement and enforce safety and sanitation protocols for staff and clients.
- Maintain records and documentation as required by regulatory agencies.
Inventory Management:
- Monitor product inventory, reorder supplies as needed, and manage product displays.
- Collaborate with vendors to negotiate favourable terms and pricing for salon products.
Goal Setting and Reporting:
- Set performance goals for the salon and staff, tracking progress and results.
- Generate regular reports on salon performance, financials, and customer feedback.
Professional Development:
- Stay informed about industry trends, innovations, and emerging techniques.
- Attend training and workshops to enhance managerial and leadership skills.
Others:
- Any other duties / works as assigned by your reporting superiors.
Qualifications:
- Bachelor's degree in business management or a related field (preferred).
- Proven experience in salon management or a similar managerial role.
- Strong knowledge of the beauty and salon industry.
- Exceptional leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Business acumen, including budgeting and financial analysis.
- Proficiency in salon management software and Microsoft Office.
- Customer-focused with a commitment to delivering a high level of service.
- Organizational and problem-solving skills.
- Understanding of safety and sanitation regulations in a salon setting.
