Job Responsibilities:
- Perform service administration effectively and maintain high customer service level
- Attend to customer enquiries and service bookings promptly and courteously
- Meet and provide technical advice and upsell workshop services to customers, assess and meet their expectations
- Provide accident claim advice, repair quotations, and other necessary administration work
- Provide administration and technical support to corporate customer
- Follow up with repair work and update customer of the work progress and ensure that jobs are completed on time for delivery and outgoing QC check
- Monitor the bike bookings and loading system and decide on priority service
- Coordinate with the Workshop Supervisor for efficient workflow to meet financial sales target by fast turnaround of bikes with excellent customer service and quality
- Monitor unpaid bills and follow up on outstanding credit
Job Requirements:
- Candidate must possess at least NITEC or equivalent
- At least 2 year(s) of working experience in the related field is required for this position
- Has passion for bikes and enjoys customer service
- Good communication skills
- Must possess a valid Class 2B license
- Possess a valid Class 2A/2 license is an advantage
By submitting your resume / application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.
Thank you for your submission and we regret that only shortlisted candidate will be notified.
