Job Scope:
* Handle general enquiries related to the Client's products and services.
* Address customer complaints and feedback promptly and effectively.
* Provide support to customers regarding online transactions, delivery of goods, and returns.
* Offer technical support to customers experiencing difficulties with accessing or using the Client's digital platforms or online services.
* Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.
* Adapt to peak periods occurring between September and December, during the Client's eCommerce campaign periods.
* Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client's website, to engage with customers and provide support.
