The job position is located at our customer site and performed in 24x7 rotating shifts as planned. Administration, support and maintain production system and ensure their high availability, service level agreements and customer satisfaction. Perform system integration related tasks, such as installation, testing, analyse and troubleshooting to draw conclusions to the project team.
Main Responsibilities:
· Support Level 1 & Service tasks
· Ensure customer satisfaction in maintenance and support
· Analyse, Troubleshoot, solve assigned tickets by the Team lead.
· Formalize corrective action plans or local workaround within the SLA
· Solve or escalate the analysis to the Level 2 support
· Communicate regularly to keep the customer informed on the progress
· Maintain components of IT infra and backend, including Hardware and Software
· Replacements of Hardware/Endpoint equipment when faulty.
· Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
· Perform Preventive maintenance of servers and wide range of endpoint devices.
· Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
· Perform OS Patching, Anti-virus update, security patching.
· Assist in Change/Service request deployment and testing.
Requirements:
Diploma or Certification in Information Technologies related fields.
Skills & Experience
· Minimum of 1-2 years of post-education IT work experience required.
· Working knowledge on Windows Desktop Operating Systems thru Windows 10
· Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
· Experience with call tracking / ticket management system, Autotask preferred
· Experience with Managed Services, IT Integration and/or Consulting experience a plus
· Basic Configuration and Administration of PC and Laptops will be a plus.
Abilities:
· Must be able to work independently and/or in a team environment
· Ability to deliver valuable and professional IT services to external clients
· Time management and organizational skills to efficiently complete assigned tasks
