Manage and support daily operation and administrative duties in Ngee Ann Traditional Chinese Medicine Centre to ensure the smooth running of the centre, which includes but not limited to:
1. Ensuring that deadlines are met and reports are submitted on time;
2. Coordinating meetings, preparing for presentation materials and taking minutes;
3. Brainstorming for new ideas to increase public’s awareness of the services in centre;
4. Managing feedbacks from public (e.g. complaints etc.);
5. Managing email correspondences;
6. Organising, maintaining and managing a detailed and secured filing system (esp. integrity of personal data of patients);
7. Managing departmental procurement;
8. Provide support and liaising with IT Department to ensure smooth running of IT facilities and backup of data in centre;
9. Depositing of the revenue for centre twice weekly or more, if need be;
10. Ensuring the punctuality and good MC records of TCMC staff;
11. Reporting to the TCM Assistant Manager / TCM Manager.
Ensure various resources are in place to provide technically correct care and quality of care at TCMC clinic through various administrative and technical support roles (when needed) such as:
1. Ensure adequate staff with required skills are on duty (e.g. physicians, dispenser etc
2. Ensure medication and clinical supplies are in order (e.g. order and stock-take, managed expired stock, storage, coding etc)
3. Ensure equipment are in order (e.g. maintenance & repair, safety, record-keeping etc)
4. Ensure procedures are in order (e.g. registration, consultation flow, collection of medication, issuance of MC/receipts etc)
5. Ensure guidelines / standards are followed (e.g. consultation flowcharts, charging list, treatment guidelines, incident reports, referrals etc)
6. Ensure infrastructure is in order (e.g. rooms, cleanliness, admin-related documentations etc)
7. Must maintain a good relationship with TCMC physicians and admin staff and ensure team spirit and cohesive working environment in the clinic.
THE SUCCESSFUL CANDIDATE
· At least 1 year of experience in operations.
至少 1 年的运营经验。
· Must have basic computer skills.
能操作电脑。
· Bilingual proficiency (to be able to converse with Mandarin-speaking patients).
擅长中英文书写及交谈。
· Specialist TCM Physicians are welcome to apply
欢迎中医专科医生申请。
Salary will commensurate with experience and educational qualifications.
薪金将根据工作经验及学历而有所调整。
Working Hours: 9AM TO 6PM, 5 working days (Off On Sundays & Mondays)
工作时间: 9点到六点， 五天制（周日和周一休息）
