Executive, Operations Excellence
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Client Due Diligence
- Conduct thorough, timely and quality due diligence screening of new/existing clients/prospects.
- Conduct thorough reviews and manage alerts arising from the screenings.
- Conduct thorough plausibility checks on clients and perform enhanced due diligence reviews.
- Communicate with clients on client due diligence KYC information requirement.
- Collaborate with key stakeholders involved in the process - Relationship Managers, Department Heads, Compliance, and other colleagues within Aon to ensure seamless process.
- Ensure overall compliance with the relevant government regulations and Aon internal corporate policies and guidelines.
Other Responsibilities
- Monitoring of shared outlook mailboxes to action business request emails accordingly.
- Completing various administration tasks including data entry and document filing electronically.
- Provide guidance to Relationship Managers and other colleagues within Aon on internal Operations processes/workflow as required.
- Be cross trained in other client support tasks as required.
- Any other roles and responsibilities that may be assigned from time to time.
How this opportunity is different
Aon Business Services (ABS) team is a business-critical operating unit within Aon, providing best-in-class service support to Aon internal stakeholders and clients.
The Operations Excellence team consists of Service Specialists (SS), Service Executives (SE), Service Managers and the Head of Central Processing. The team assists Aon colleagues across all solution lines with all aspects of client service support through accurate, efficient, and timely provision of client services and production of documentation ensuring that client service standards are exceeded.
Skills and experience that will lead to success
- Relevant insurance experience and educational qualifications beneficial but not required.
- Excellent written and verbal communication skills, strong interpersonal skills, and the ability to build relationships with multiple stakeholders professionally.
- Strong analytical skills, a keen focus on details, enthusiasm, and a high level of commitment.
- Skilled in multi-tasking, ability to assess and complete tasks with a high degree of accuracy.
- Efficiency in the use of Microsoft Office and knowledge of Information Technology.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
