Responsibilities:
- Assist in managing the agents and Call Centre operations
- Handle complaints and manage service recovery
- Handle the recruitment, training, and development of the agents
- Provide administrative support in the Call Centre
- Cover the Team Managers' duties and shift where necessary
- Any other ad-hoc tasks that may be assigned by the management
Requirements:
- Singaporeans only
- Minimum GCE'O' level qualification or equivalent
- Proficient in relevant computer applications and skills (Microsoft Applications)
- Must be able to handle stress extremely well
- Good verbal communication skills
- Minimum 1 year experience in a call centre setting is advantageous
- Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
Other Information:
- Monthly basic salary range of $2,300 to $2,500
- 5.5-days work-week including Saturday (on rotation basis)
- Official working hours are from 8.30am to 5.30pm
- Workplace is at Upper Changi area of Singapore (more information during the interview)
- Recruitment is subject to background check and clearance
