Responsibilities
· Handle, assess, evaluate and negotiate Work Injury Compensation Act (WICA) claims.
· Familiar with WICA 2019 compliant procedure.
· Handle Common Law cases.
· Handle claim recoveries.
· Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.
· Handle Personal Lines claims.
· Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.
· Meeting service standards and abiding by claims protocols.
· Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.
· Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.
· Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management.
· Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.
· Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.
· Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.
· Any other duties as and when deemed necessary by HoD.
Requirements:
· Recognized degree or diploma.
· Minimum 3-5 years’ experience in non-Motor claims handling, particularly in Property and Casualty, Engineering and Work Injury Compensation.
· Experience in other lines such as A&H, Personal Accident, Home and Retail Fire would be an advantage.
· Meticulous, analytical, problem solving and organised.
· Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
· Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.
· Good spoken and written communication skills in English and a 2nd language.
· Good knowledge of MS Office software and any other technology applications.
· Team player who is willing to work in a dynamic change orientated environment.
