Responsibilities
- Developing key performance goals and managing the performance of staff
- Creating and implementing strategies for business growth
- Hiring new staff within a department or business unit
- Working closely with account managers and other senior staff to retain clients
- Developing new solutions to meet client needs
- Improving internal processes for better productivity
- Managing the budget and monitoring the financial health of a location or business unit
- Promote services, products and discounts on social media
- Arrange for regular maintenance services for all equipment
- Apply hygiene practices across all beauty stations
- Order beauty products, like creams and essential oils and replenish stock
- Receive payments from clients and track all transactions
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
- Run online competitions and offer discount packages to attract new customers
Requirements and skills
- Proven experience as a General Manager or similar executive role
- Good knowledge of beauty treatments and products (e.g. for skin care)
- Experience in planning and budgeting
- Knowledge of business process and functions (finance, HR, procurement, operations etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
- Additional certification in Beauty Therapy or Cosmetology is a plus
- Ability to work under pressure and meet deadlines
- Ability to work shifts, weekends and Public Holidays
- Ability to work longer hours with prolonged period of standing.
