DUTIES
Your duties are as follows:
- Act as an assistant personnel/ engineer/ point of contact for Support.
- Perform Imaging of Apple machines iPads /MacBook.
- Have knowledge on how to reinstall Mac OS, iOS and Windows.
- Coordinate with the operations team for Logistics (when needed).
- Perform periodical system heck-ups / updates / patches ensuring all equipment’s are up to Apple Standards.
- Technical support for desktop/ laptop troubleshooting repair and upgrade.
- Technical support for Server maintenance (Windows Server 2003).
- Technical support for network resources, security and access control (Win 2003 Server, Active Directory)
- Technical support for Wired and wireless network.
- Technical support for new staff’s computer, network and telephone setup.
- Technical support for user issues regarding hardware and software usage. Refer to supplier if escalation is needed.
- Email setup for new iPhone units
- Data backup for server, workstation and MS Outlook mail.
- Virus and spyware/ malware removal.
- Evaluate and recommend products needed for IT enhancement and deployment as needed by the company.
- Coordinate with suppliers if software/hardware replacement, purchase or upgrades are needed.
- Preparation of monthly and ad-hoc reports.
- Maintain/ manage IT – related contracts or project that the company has.
- Other ad-hoc duties related to IT and administration.
REQUIREMENTS
Ø A recognized diploma/degree in sales/marketing /business management
Ø Candidate without a diploma/degree but with significant relevant work experience will be considered.
Ø Good presentation skills
Ø Problem solving ability
Ø Team player
Ø Good communication skill between staff
