Position
Frontdesk Officer/Customer Support Officer
Organisational Responsibilities
Reports to CIC, Operations & Customer Support
Functional Responsibilites
Front Desk
(1) - Responsible for the day to day reception service of the centre
v Greeting Clients
v Receiving Guest
v Offering Refreshments
(2) - Ensure the basic cleanliness and always keep reception neat &
tidy.
Mail/Couriers Handling
(3) - Handle all incoming & outgoing mails/couriers/articles for
v SO Clients
o Ensure delivery of mails to Client’s Office
v Self Collections Clients
o Stamp on every mails received with “Date Stamp”
o Record all incoming mails
o Informed clients through emails
v Redirections Clients
o Stamp on every mails received with “Date Stamp”
o Record all incoming mails
o Record all stamp and envelopes usage in excel spreadsheet.
o Charged all stamp and envelopes usage in Data Manager.
(4) - Notify all Virtual Office clients/Serviced Office clients of
registered mails/couriers and hand-delivered articles.
Conferences Room Management
(7) - Handle all booking/reservation of meeting room/boardroom,
equipments and refreshments.
(8) - Serve drinks for clients if Aunty is not available
(9) - Ensure all stationery is in sufficient and adequate stock.
Customer Support/Liaison
(8) - Input all clients’ database
(9) - Management of clients movement like Medical leave/meetings
/outstation etc on calendar.
(10) - Input of miscellaneous charges to clients
v Conference Usage
v Service Order
v Bar Charges
v Secretarial Support like photocopy/printing/fax/scanning.
v Local Couriers
(11) - Clients’ liaison, e.g: updating of clients’ staff, address,
termination, clients’ enquiries etc.
(12) - Collection of payment like cheque/cash/credit cards.
(13) - Handle incoming and outgoing faxes.
(14) - All secretarial support for Serviced/Virtual Office Clients
(15) - Assist in organizing activities or programme that maintain
customer relations like clients’ birthday & other festivals or
occasions with corporate admin staff & HOD, Operations
Operations - Centre Management
(16) - Patching of Telephone Lines
(17) - Management of LAN/Tel Ports
(18) - All office equipments like copiers/shredding machines /fax
machine management.
(19) - Filing of all Operations-related documents, and clients’
information and correspondence.
(20) - Management of door access.
(21) - All other jobs that are assigned by the Director.
(22) - Required to exemplify the qualities of a good worker,
communicator and a diligent worker.
Call Centre Back Up
- Handles all incoming calls for clients
- Take messages and relayed to clients
- Transfer calls if necessary
- Updating of call center instructions to the call center management system.
Assist Operations HOD
- All setting out matters
- Inventory List
- Liaison with suppliers pertaining to renovations only
Assist Sales HOD
- Setting up showroom like moving furnitures etc
- Attending to Sales Enquiries
