Overview:
To support the venue operations with all IT-related matters during operating hours, including but not limited to POS settings and configuration updates. Troubleshoot any IT issues and improve business efficiencies through the use of technology.
Teamwork and Collaboration:
Ability to work well with colleagues, fostering a positive team environment, and contributing to the overall success of the team.
Responsibilities:
- Support Oracle POS & Material Control (MC) solutions, Microsoft Exchange Server, Microsoft Applications, Timesoft HR solution, network infrastructure and other software & solutions deployed and used within the venue/company
POS System, MC & Peripherals
- Assist to create POS keys, update price and kitchen/bar settings
- Assist to create new POS users for venue (both front and backend)
- Assist to create MC users for venue
- Troubleshoot POS & printers hardware issues & log tickets for replacements
- Troubleshoot & support Credit Card terminals
PC, laptops, photocopier, networks & WIFI
- Setup laptop for new employees (where necessary)
- IT onboarding for new employees
- Install software for all venue users where required
- Troubleshoot on all reported issues related to venues’ operation (minor repairs if possible)
- Backup and Reformat/Upgrade System/Software
- Provide and manage 1stand 2nd level troubleshooting of hardware and software issues raised
- Manage relevant external vendors
- Working days & hours – Shift works with one hour meal break (to be determined by IT Manager)
- Any other ad-hoc tasks as assigned by IT Manager.
Job Requirements:
- Diploma or higher qualification holder in relevant field
- Minimum 3-4 years' relevant working experience in F&B and hospitality industry
- Working knowledge of database management system, POS System, F&B inventory solutions, and Windows Server is added advantage
- Working knowledge of networking & firewall security software is also added advantage
- Proficiency in Microsoft OS & Office solutions
- Working knowledge in MacOS
- Responsible individual who is honest, diligent and full of integrity
- Individual who takes initiatives and can work with minimal supervision
- Preferably with operational management knowledge in the F&B/ Hospitality industry
