We’re looking to hire an Customer Engagement Specialist, Awards for 4 months as the trusted advisor to our APAC clients who are from the advertising agencies and media owners, in the run towards Spikes Asia 2025, the region’s most prestigious awards and festival for the creative and marketing communications industries.
Having a commercial approach in each engagement with our clients, the Customer Engagement Specialist, Awards should be able to identify upsell opportunities whilst focusing on Volume retention at all times. You will take full control of the customer journey, build successful relationships with each customer and scale the market.
Key Accountabilities
- Exceed KPI targets aimed at increasing engagement rate and secure awards entries.
- Build, maintain and grow good rapport with customers through understanding their requirements, needs and challenges, as well as how we can help them.
- Onboarding customers to Spikes Asia Awards as the first point of contact.
- Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met.
- Other duties as assigned
Skills, Experience & Qualifications Required
- Fluency in both English and Mandarin is required. Proficiency in Japanese or Korean would be advantageous
- Thrives in a fast-paced environment and must be comfortable making a high volume of calls and email contacts daily
- Naturally enthusiastic and happy to speak with customers on the phone
- A proactive individual who is willing to learn and absorb ideas shared with them
- Proficient in Google Docs especially Sheets and Docs
- Ability to work independently with minimal supervision
- Knowledge in Advertising agencies would be a bonus
Location: Singapore (Opportunity to work from home)
Employment terms: From late Oct 2024 to late Feb 2025, Mon-Fri, 9am-6pm (Individual should be committed to the full period)
Interested candidates please send your resumes to [email protected]
About us
Spikes Asia Festival of Creativity is the result of collaboration between Ascential, the organisers of Cannes Lions and Haymarket, publishers of Campaign Asia Pacific. Spikes Asia awards are Asia Pacific’s top award for excellence in creative communications and marketing effectiveness, celebrating the very best in creativity across the region. They are the benchmark by which the region’s creativity is measured and they are continually honed and redefined to ensure they reflect current trends in creative communications.
Spikes provides the region’s growing creative and advertising industry with a platform to exchange ideas, bringing together some of the finest creative thinkers from across the region and around the world. It is where Asia Pacific’s creative community comes together for a spectacular celebration of creativity in communications.
Why Join us?
At Spikes Asia we value our people and create a flexible and open working environment for talent to thrive in. Our people are our greatest assets.
We are committed to attracting, retaining and developing the most talented people that work within the industry. This means we are focused on supporting and enabling our people to achieve their potential and career ambitions, and to share in our success. We want people to be happy working for Spikes Asia, we want them to be innovative, we want good communication and customers to be at the heart of what we do.
This is a temporary support role in the run towards Spikes Asia 2025. We offer an attractive remuneration package and excellent career opportunities to the right candidate.
We’re an equal opportunities employer and welcome applications from all areas of the community. Applications will be treated in strict confidence and information will be used for recruitment purposes only.
