The Head Receptionist plays a vital role in creating a positive first impression for visitors and clients by maintaining a professional and welcoming reception area. This leadership position involves overseeing administrative operations, guiding reception staff, and delivering exceptional customer service.
Core Duties:
1. Oversee reception area operations, ensuring a tidy and organized space.
2. Lead, train, and develop reception staff to achieve outstanding customer service.
3. Coordinate administrative tasks, including appointment scheduling, calendar management, and mail handling.
4. Effectively manage incoming calls, messages, and call transfers.
5. Extend a warm welcome to visitors, clients, and staff, setting the tone for a positive experience.
6. Maintain meticulous records, including visitor logs and staff attendance.
7. Arrange travel, meetings, and events as required.
8. Drive process improvements to enhance reception efficiency and effectiveness.
9. Foster collaboration with other departments to ensure seamless operations.
10. Handle sensitive information with confidentiality and discretion.
Requirements:
- At least 2-3 years of relevant experience
- Minimum Diploma
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
- Proficient in Microsoft Office and other administrative software
- Leadership and supervisory experience (desirable)
Reg no. R1659970
