- Manage all day-to-day operations of the restaurant.
- Develop, manage budget and ensure all costs are in line.
- Identify and record guest preference to provide excellent customer service and ensure guest satisfaction plans and actions are implemented.
- Ensure seamless running of the outlet in the most efficient and effective manner, delivering the highest service standards
- Ensure all staffs are well briefed on their responsibilities as per company’s standards and are given constant supervision and motivation on all aspects of their work
- Handle customers’ feedback and complaints and ensure that improvements are made accordingly
- Maximise revenue, opportunities and minimizing costs without compromising standards and customers’ experience
- Ensure outlet cleanliness at all times
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
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