We’re looking for a Intrawise Coordinator to join our growing team in Singapore.
About the Intrawise Coordinator(IWS) role:
Third Party Management Coordinator is the intermediate level role in Wise’s Third Party Management Team. Coordinators are the main drivers to run independent projects, for achieving Wise's mission and being able to measure and assess the impact of outcomes. In this role, our team members have the opportunity to gain a solid understanding of our internal services, how Wise leverages its scale to support teams across the globe and most importantly, their impact on our customers.
TPMT also ensures that the onboarding, maintaining and offboarding of third parties are in accordance with the Wise Intragroup framework
Expectations and Responsibilities for Third Party Management Coordinator
SLA Management – Oversee company and group wide agreed SLA’s, address ad-hoc issues, collaborate with SLA providers and country managers (receivers of services) ,to maintain and expand relationships.
Regulatory reporting - Create and present monthly presentations outlining all Intercompany SLA and KPI performance, ongoing issue management, breaches, new services and mitigation planning
Project Collaboration – Collaborate with Wisers to work redrafting and defining new SLA’s, contributing your expertise and skills to achieve project goals especially on a global scale.
Reporting Oversight – Autonomously oversee all SLA’s monitored around Wise, ensuring efficacy and reliability through SLA and KPI supervision
Effective Partner Communication – Independently lead communication with partners, fostering effective dialogue between internal stakeholders with different management structures; adeptly handle challenging discussions with professionalism and empathy.
Relationship Building – Recognise the importance of building effective relationships within the team, with key stakeholders and across the organisation. Foster strong connections to enhance collaboration, provide assistance, and share critical information
Process Improvement – Proactively identify opportunities for process enhancement and propose innovative solutions to improve group-wide processes, ultimately enhancing operational efficiency and effectiveness.
The Intra Wise Coordinator is reporting directly to the Intrawise Lead.
You are the perfect fit if you have:
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.
Excellent time and project management skills.
Strong relationship-building and communication skills.
Analytical mindset with a focus on problem solving.
Have strong knowledge of SLA’s and KPI’s and their importance in company performance improvement
Understanding of regulatory requirements and impact regulators have to Wise
A "can do" attitude and a passion to tackle challenges.
A creative, constructive mindset that helps to improve processes
A bit about our team and how you’ll be fitting right;
From the above, the role allows someone to come in and take a working solution to the next level. Bringing internal stakeholders across the company and improving a process to be a seamless and controlled solution that has a lot of visibility internally and externally. Intrawise is growing in size and requirement across the company.
In return, we ensure that you'll have a like-minded and supportive team to work with, where you can be confident in working independently in a fast paced environment.
We’re looking for someone who never gets settled and keeps giving feedback to the team on the procedures we have built. If you have ideas on how to improve processes, we guarantee that you'll be heard! Our team covers many areas all across the company, meaning that you will have a chance to explore and develop yourself in the directions you prefer.
Hiring process:
Application review
First interview with Third Party Management Team
Final interview with the Intrawise Lead and Head of TPM
If you're interested in the position, please apply by submitting your CV and Cover Letter. In your cover letter, please answer the following question:
1. Based on your understanding of Intragroup at Wise, identify and discuss three significant challenges currently faced for Intragroup. Please provide a brief explanation for each challenge and suggest potential strategies or approaches to mitigate these challenges.
500 words max"
Good luck!
