Are you someone who is driven, analytical and well-versed in implementing revenue maximization strategies for a hotel, focusing on occupancy, rate and RevPAR optimization?
Area of focus:
Apply revenue management practice and expanding strategies beyond rooms into catering and food and beverage (F&B) operations, maximize conversions / rates sold for hotel, lead and ensure 100% work accuracy for the reservations team.
Responsibilities/ Duties include (but not limited to):
- Consistently offer professional, friendly and engaging service to guests and business partners
- Meet the demands of a fast-paced environment by using good judgment and the ability to working independently and multi-task
- Prepare/present detailed 6 month forecasts for the business entity, by market segment on a weekly basis, or as required (rooms, catering and F&B)
- Inventory management, rates, all channels of distribution are managed and support the agreed sales strategy
- Ensure that all rate loading and interface are both accurate and timely distributed at all time
- Carry out marketing research and prepare relevant reports monthly/where necessary
- To have strong product knowledge and superior customer service skills
- Ensure effective/time efficient operational approach in the area of responsibilities
- Ensure the revenue management practices follow the procedures and policies
- Ensure reservations team have rate and inventory management knowledge
- Guide and develop all reservations colleague
- Alert departments on the fluctuation of occupancy where need arises.
- Perform Director of Business Development & Strategies’ duties during his/her absence
- Work effectively and co-operatively with all Sales & Marketing team members and other departments in the hotel
- Be on duty on weekends and Public Holidays
- Perform all duties as deemed necessary for the success of the department and our business
We are looking for someone who is:
- Attention to detail
- Strong communication and organizational skills
- Well-versed in Opera system, IDeaS and Microsoft Office applications
- Minimum of 3 years relevant experience in a similar capacity, from a hotel with more than 400 rooms inventory
Employee perks:
- A work culture with high trust and lots of fun
- Meal, transport and mobile allowance
- Laundry benefits
- Flexible benefits
- Birthday leave
- Comprehensive medical coverage & many more!
