Job Purpose:
Within the Customer Service team, you will be responsible for a set of customer accounts where internally and externally you will manage the execution from factory to customer of sales made by the Sales function.
Key Responsibilities:
- Work closely with cross-functional team on executing the sales.
- Communicate pro-actively with customers on execution details such as shipment period, payment etc.
- Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
- Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
- Investigate and resolve regular/ad-hoc requests or complaints.
- Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
- Participate in process improvement program as directed by the Team Leader or Supply Chain team.
- Understand and implement GMP + B3 and RSPO in daily tasks.
Requirements and skills:
- Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
- Have a minimum of 2 years of relevant experience.
- Must be proficient in SAP modules.
