Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support Lead in Corporate Technology, Corporate Data and Analytics Services (CDAS), you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
• Lead the technology support team that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Provide technical and functional support to all end users within CDAS
• Investigate and troubleshoot issues using technology skills (like logging systems, databases) and working closely with partner teams to manage resolution of application issues
• Leverage data analytics and reporting skills (Qliksense, Tableau, Alteryx, ServiceNow, etc) to identify issue trends and solutions to top-talkers
• Organize meetings with the users to understand the issues they are facing when using our technology services
• Provide feedback and reports to technology teams and product owners on application requirements, to help prioritize fixes and liaise with end-users for acceptance after researching and diagnosing bugs
• Manage projects and drive application onboarding with sense of urgency
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
• Bachelor’s Degree in Computer Science / Information Systems / Engineering or related disciplines
• At least 5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in leading technology support teams
• Proficient in observability and monitoring tools and techniques
• Strong communication skills (both written and verbal)
• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times
• Experience with ticketing systems, such as ServiceNow and Jira Service Desk
• Experience with database queries
• Awareness and exposure to change management methodologies and best practices
• Awareness and exposure to systems development practices and methodologies
Preferred qualifications, capabilities, and skills
• Working knowledge in one or more general purpose programming languages and/or automation scripting, plus an interest in learning other coding languages and skills as needed is preferred
• Practical experience with public cloud
• Knowledge of banking products and interest in the finance world
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=7cfd1a8748f5f825ba962af31d8c8b42
