Primary Responsibilities
- Assist guests with enquiries and requests
- Perform meet and greet in the lobby and in-room registration
- Manage the Front Desk operation and assist in Housekeeping/F&B operations
- Work and coordinate with other departments to satisfy guest requests/complaints
- Interact with guests; provide warm and memorable guest experience, ensure all guest receive prompt and excellent standard of service
- Seek and devise new initiatives to enhance the overall guest experience
Requirements
- Diploma in Hotels/Hospitality Management or its equivalent
- Min 3 years’ experience in the Hotel industry, preferably in 5-star hotels
- Good technical knowledge of Front Office and Guest Services operations
- Good interpersonal, communication and supervisory skills
