Key Responsibilities
· Manage the day-to-day operational and L2 production support tasks for GM & Risk System ( System health checks, Monitoring, Responding stakeholders and provide timely updates)
· Responsible for resolving incidents reported with in the agreed SLA and update progress and on issue resolution.
· Work with other support team(s), ensuring the respective teams provide proactive, timely and efficient support to users.
· Participate in the support activities and own all such issues and incidents.
· Ensure the team(s) adopt any operational workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
· Ensure control disciplines are followed within the team(s), e.g. change standards and release processes
· Ensure all issues are proactively managed – escalate issues as appropriate to necessary teams and management.
· Analyse, identify the root cause, and escalate issues to appropriate teams and resolve issues to closure
· Create and provide Murex environment wherever necessary with Environment Team
· Participate in any Roll Swap activities or infrastructure related upgrade.
Key Requirements
· Degree in computer science/engineering or related disciplines.
· Minimum 5 years of hands on application support experience in the banking industry
· Independent, proactive and self-starter with excellent interpersonal and communication skills.
· Strong analytical and good problem solving skills.
· Ability to work in a fast-paced and team-oriented environment.
· Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder and EOD reporting.
Good to have:-
· Good understanding of ITIL methodology
· Experience in working with some of these technical platforms or programming languages - Unix, Oracle, Sybase, C++, and Scripting.
