- Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
- Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
- Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
- Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
- Risk management incorporated in workflows and SOPs
- Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
- Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
- Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
- Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners
Requirements
- Bachelor’s degree in any discipline.
- Preferably with relevant Contact Centre / healthcare and operations related experience
- Have experience with project management and working collaboratively with stakeholders
- Ability to interpret data, visualize and derive insights to drive outcomes
- Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)
Interested candidates kindly click the APPLY NOW button or email updated resume to [email protected]
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted applicants would be notified.
Alwin Goh Jun Hao
Registration Number: R2095575
Dynamic Human Capital Pte Ltd | EA License No: 12C6253
