- Manage and provide administrative services (e.g. assisting patients with their appointments and making arrangements pertaining to their medical treatment).
- Perform service recovery such as managing complaints from patients
- Chaperoning of patients to ensure smooth treatment process
- Provide administrative support for corporate and insurance patients such as letter of guarantee, insurance forms etc.
- Ensure operability of patient hotline and to attend to enquiries from patients and clinics
- Keep accurate and compete records consistent with regulations, policies and procedures
- Organize and prioritize own workload to ensure provision of quality services
- Demonstrate an organized, effective, and timely approach to all tasks
- Build and strengthen client relationships to achieve long-term partnerships
- Develop a thorough understanding of our products and service offerings
- Generate progress reports for clients and senior leaders within the organization
- Other duties assigned by your reporting officer as required.
x
