Conduct installation, configuration, testing, and ongoing troubleshooting of staff workstation/laptop hardware and software.
Design and maintain detailed training manuals to support efficient onboarding and ongoing professional development for staff members and additionally, contribute to preparing meeting materials for statutory or organisational meetings.
Oversee and ensure the security and integrity of office IT systems and server platforms, mitigate potential threats and safeguard sensitive data. Identify and address potential areas of improvement.
Maintain accurate inventory records of software licenses, manage user accounts and access control to ensure compliance and facilitate efficient asset management.
Conduct PDPA training tasks, including introductions to phishing and spyware prevention.
Prepare IT support forms using various formats such as Word, PDF, Excel, charts, and PowerPoint presentations.
Assist in preparing meeting materials including slides, videos, reports, tables, and other relevant documentation.
Collaborate closely with internal and external vendors ensuring seamless functionality of internal processes and bolstering overall IT efficiency.
Deliver prompt and effective first-level technical support to end-users, adeptly troubleshooting and resolving IT-related issues.
Perform additional duties as requested by HR Manager and Director of Operation, demonstrating flexibility and adaptability.
Skills:
General IT Skills:
Troubleshooting and Maintenance support
Hardware and software installation/configuration
Network Administration
Security implementation
Software license management
Technical Support and Communication:
First-level technical support
Strong remote, chat, email, and phone communication skills
Writing training manuals
Software Proficiency:
Microsoft Excel, Word, and Office Suite
Other Customized software collaboration
Networking:
LAN and Wireless Network configuration/troubleshooting
Firewall system configuration/troubleshooting
Administration:
User account management and access control
Regulatory compliance
IT policies and procedures implementation
Operating Systems:
Strong knowledge of operating systems (e.g., Windows Platform)
Adaptability and Collaboration:
Collaboration with internal and external vendors
Flexibility to perform varied IT tasks
Job Requirements:
Minimum ITE Certs or Diploma in Information Technology or related field.
2+ years of hands-on experience in end-user support (hardware & software).
Strong knowledge of operating systems, networking, and common business applications.
Good communication and customer service skills.
Familiarity with computer systems, mobile devices, and other tech products.
Basic understanding of software development and networks.
Ability to diagnose and resolve technical issues independently.
Knowledge of IT administration best practices and system security, with 1-2 years of relevant experience.
Strong analytical, problem-solving, and time-management skills.
A committed and responsible team player with a good attitude to learning new challenges and also able to work independently.
Interested parties, please submit your CV with your current and expected salary to this email: [email protected]. Attention to HR Department. Shortlisted candidates will be invited for an interview.
