* Responsible for clearing, collecting, and returning food and beverage items to proper area (Runner).
* Assist guest with table reservation.
* Assist guest while seating.
* Ensure guest are serviced within specified time.
* Has a good knowledge of menu and presentation standards.
* Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
* Able to answer any questions regarding menu and assist with menu selections.
* Able to anticipate any unexpected guest need and reacts promptly and tactfully.
* Always applies service techniques correctly, and serving Food & Beverage items with enthusiasm.
* Serve food courses and beverages to guests.
* Set tables according to type of event and service standards.
* Record transaction / orders in Point of Sales systems at the time of order.
* Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
* Check with guests to ensure satisfaction with each food course and beverages.
* Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
* Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
* Present accurate final bill to guest.
* Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
* Ensures that restaurant brand standards and SOPs are consistently implemented.
* Work with fellow staffs and managers to ensure that the restaurant achieves its full potential.
* Completes the daily responsibilities that are set for each individual shift.
* Complete closing duties, including restocking items, turning off lights, etc.
* Conducts monthly inventory checks on all operating equipment and supplies.
* Take an active role in coaching and developing junior staff.
* Any other duties related to food and beverage service assigned by the manager.
