The Functional Consultant is required to work with customers and learn the business problems that need to be addressed and through applying technical analysis, recommend a solution. Is an expert with ServiceNow processes and capable of delivering advice when required. Working closely with the pre-sales team is involved in delivering documentation through all stages of a project’s lifecycle.
Key Responsibilities
· Work closely with a customer to understand their requirements and our solutions to address those needs.
· Understand business objectives, projects, and problem statements of our prospects and customer.
· Lead business process definition, re-engineering, and process improvement workshops during the Examine Phase of customer engagements.
· Develop required documentation such as workshop agendas, workshop presentations, process design documents, use cases, responsibilities documents.
· Identify areas of process effectiveness and recommend solutions that detail pros, cons, and risks.
· Align and represent industry practices and recommend solutions to meet business objectives.
· Present proposals including the ServiceNow product and services.
· Identify and contribute to the creation of best practices, white papers, workshops, etc.
· Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
· Ensure all time is recorded accurately and keep the calendar up to date with scheduled activities.
· Completing, developing, and improving required documentation such as process flow diagrams, workshop agendas, presentations, gap analysis reports.
· Ability to influence and consult while providing thought leadership to sponsors in solving business processes and/or technical problems during project delivery.
· Assist delivery teams in resolving critical path issues and challenges during engagements.
· Supporting specific sales activities when required.
· Alliance with the Sales team, Solution Consultants, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
Basic requirements
· ServiceNow Pre-Sales Accreditations in IT Service Management and at least two (2) other product lines.
· Highly motivated
· 3+ years of experience in service management, service delivery, or a related field such as IT Project Management, Human Resources, Security Operations, and Customer Service Management.
· ITIL V3/4 Foundations desirable
· Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
Professional qualifications and education requirements
· Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams
· Proven ability to communicate with all levels of the organization including mid-level management
Please click on the link below if you are looking for a role but would require us to sponsor your visa.
Link: CloudGo - Functional Consultant in Singapore (cloudgoservices.com)
