Our client is a leading multinational social media tech company.They are seeking a highly skilled and experienced Partner Solutions Manager (Gaming) professional to join their dynamic team. This is a 12 month contract role.
Responsibilities
- Work cross functionally to triage operational issues and help drive resolutions for gaming developers.
- Manage day to day operational work and offer high-touch solutions which includes addressing games submission pipeline, policy compliance, product bugs escalation, developer contracts and registration issues.
- Own internal operational tasks such as filing escalation reports, monitoring outcome, communicating status internally to partner managers and externally to gaming developer partners.
- Serve as an internal advocate aligning operational needs from key gaming developers with the policy and developer platform team
- Being the subject matter expert within the company gaming platform partnership team on developer platform policies
- Proactively identify opportunities to improve partner experience on company’s platform compliance through the creation of scaled messaging and education materials
Job Requirements
- Bachelor's Degree or equivalent.
- 5+ years of experience in online operations, customer success, account / partner management or project management from gaming industry
- Good understanding of the Internet or Gaming industry
- Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
- Ability to work effectively and cross-functionally with all levels of management, both internally and externally
- Advanced skill in MS Excel and PowerPoint for data reporting purposes
- Should have good communication skills and speak fluently in english and native Korean to liase with Korean stakeholders
If you are keen on this exciting opportunity, kindly ‘Apply Now’.
*Referrals are greatly appreciated*
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