Job Summary
The Operations Manager is responsible for overseeing the daily operations of the OOm Institute. This role ensures compliance with the organisation, funding agencies, and customer requirements while developing and maintaining standard operating procedures (SOPs) to enhance operational efficiency.
The Operations Manager will lead a dedicated team, fostering a positive and productive work environment, and collaborate with various departments to ensure cohesive and seamless operations. This role involves strategic planning, process improvement, and quality assurance to continuously elevate the institute's operational needs. The Operations Manager reports directly to the General Manager and plays a crucial role in achieving the institute's goals and maintaining its reputation for excellence in adult learning.
Key Responsibilities
Operational Management:
- Oversee the day-to-day operations to ensure compliance with OOm Institute, funding agencies, and customers' requirements.
- Develop and refine SOPs to maintain high-quality standards and operational efficiency.
- Identify and implement opportunities for process optimization and performance improvements.
- Stay ahead of industry trends by reviewing and updating procedures and guidelines for all programs.
- Strategically plan and execute work plans and key performance indicators to enhance learning environments and program quality.
- Ensure meticulous documentation of all operational activities and maintain effective communication with various departments.
- Supervise quality and audit management, ensuring compliance with SOPs and regulatory policies.
- Prepare and present detailed reports on operational performance to the senior management team.
Team Leadership:
- Lead, mentor, and inspire a dedicated operations team, cultivating a positive and productive work culture.
- Conduct regular training and performance reviews to identify and address development needs, aligning staff capabilities with OOm Institute’s goals.
- Develop and implement staff improvement plans to enhance skills and performance.
Key Requirements
- Diploma / Bachelor Degree in any field
- At least 3 - 5 years of operations experience, preferably in an educational environment.
- Experience in admissions operations or registrar’s work is highly desirable.
- Knowledge of SSG-funded requirements is an advantage.
Interested applicants, kindly APPLY NOW or email [email protected] for a confidential discussion.
We regret to inform that only shortlisted applicants will be notified.
