Main responsibilities
· Application Monitoring
- Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.
- Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality.
- Streamline processes to minimize manual intervention.
· Incidents and Requests management (from business users and other IT teams)
- Provide level 2 application support to back office users.
- Analyse and manage incidents/requests.
- Coordinate incidents impacting several teams.
· Problem Management and continuous improvement
- Identify recurring problems and eliminate them.
- Provide requirements to build team for bug fixing and improvements.
- Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.
- Put in place trainings for business users to reduce the number of daily requests from business to IT.
- Process improvements.
- Coach more junior team members as required.
· Change improvement
- Release testing.
- Performance analysis.
- Production deployment and validation.
- Production releases on weekend (rotating schedule within the team).
Qualifications and Profile
· Minimum 5 years hands on experience with Calypso as a backoffice.
· Basic knowledge of Java, PL/SQL & Linux.
· Experience on Calypso version 16.
· Hands-on experience in Calypso Back office functionalities:
- Engines
- Events
- Filters
- Reporting Framework
- ScheduledTask
- Message / Swift messages
- Transfers
- Settlement Delivery Instructions
- Accounting
- Pricers
- Workflows
- Reconciliation process
· Understanding of financial assets (FX, money market, cash) and trade lifecycle.
· Experience with regulatory reporting (MMSR...)
· Willing to do On-call rotation with team mates to cover night and week-end support.
Other Professional Skills and Mindset
· Very good communication skills and keen to work with business users.
· Excellent analytical and problem solving skills.
· Proven ability to work individually under pressure.
· Autonomous, pro-active, cooperative mindset. Pro-active in security, incident prevention, productivity and global improvement of the quality of service.
Education Requirements
At least a Bachelor’s degree in any of these faculties:
· Computer Science
· Information Technology
· Programming & Systems Analysis
· Science (Computer Studies)
Working Hours
· Work in morning shift or usual office hours : (7am – 4pm) or (9am – 6pm).
· On-call rotation with team mates to cover night and week-end support.
