Primary Responsibilities
- Leading a team of 3 to 4 persons in conference servicing, group handling and event management.
- Oversee events and guide the team in executing the appropriate orders and instructions for the events.
- Establish and guide the team on Standard Operating Procedures, Key Performance Indicator, and execution of events in accordance with the strategic directions and/or the prevailing objectives.
- Able to communicate and resolve any deficiencies with the operation team to ensure guest satisfaction.
- Partner Business Units to address areas of improvements to solicit return business.
- Work within budgets to obtain a healthy profit.
Requirements
- Degree in Business, Hotel & Tourism Management, or relevant fields
- Minimum 3-5 years relevant experience in MICE Event Services/Conference Services
- Superior interpersonal and communication skills
- Strong knowledge of the tourism and attractions sales industry with experience in a similar role
- Preferably up-to-date knowledge in Opera PMS and or Delphi Sales & Catering
- Currently leading a team of 3 to 4 persons
