The Regional Account Executive is a critical role responsible for managing and expanding key client relationships across Southeast Asia region.
This role involves driving revenue growth by optimizing existing accounts, identifying new business opportunities, and ensuring the highest levels of customer satisfaction. The Regional Account Executive will work closely with cross-functional and product teams, to deliver solutions that meet clients' needs and align with the CHR’s strategic goals.
Job Description:
- Manage relationships of a defined number of Account Management Customers and prospects in a particular sector or number of strategic sectors and serves as the single point of contact for each respective customer
- Develop and implement retention strategies to minimize client churn and ensure long-term client loyalty
- Ensure regular account engagements with customers are aligned with all relevant CHR stakeholders (country / regional / global)
- Directly contribute to the growth of the Region’s Account Management Team budget by maintaining a healthy pipeline, ensuring a strong renewal rate for existing customers and increasing existing share of wallet in accordance with Account Management targets
- Proactively identify opportunities to expand client accounts through upselling, cross-selling, and introducing new products or services.
- Responsible for driving consistent customer performance reviews and aligning with all relevant internal stakeholders with the objective of ensuring customer satisfaction and beyond
- Research and compile relevant customer information as part of the assigned customer RFI / RFP / RFQ process and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (via Customer Profile and/or SOP’s).
- Support CHR’s efforts in generating customer-specific reports as and when needed.
- Ensures CHR sponsors are consistently kept appraised of account activities, in particular business critical issues etc.
- Ensure alignment on the defined KPI’s / parameters in accordance with Management targets.
- Ensure alignment with all CHR internal stakeholders and be the single point of contact from a commercial perspective for CHR client base / prospects.
- Follow up effectively and efficiently on all customer enquiries, tenders, and information requests as well as ensure prompt responses to internal stakeholders.
- All account issues proactively managed and resolved using continuous improvement principles to enhance service level.
- Improve customer satisfaction based on formal feedback and surveys of our customers.
- Follow through on pricing requests and sales support for own commercial activities and support wider Team’s efforts as and when assigned.
- Adopt and fully utilize designated CRM tool – Atmosphere.
- Any other assigned duties by Management.
Job Requirement:
- Possess a Diploma or Degree preferably in Business or Logistics and Supply Chain Management or equivalent, with at least 2 years of relevant experience
- Demonstrate analytical and problem-solving ability, attention to details, strong interpersonal skills, and an ability to communicate effectively both verbally and in writing.
- Self-motivated and ability to work effectively and efficiently in a diverse environment
- Strong problem-solving skills and absolutely needs to have a “can-do” attitude
- Ability to qualify, close and develop new and existing business
- Wiling to travel overseas when required
