A Software Services provider
Customer Service
- Communicate with customers through various channels to:
Receive, acknowledge, and process orders.
Respond promptly to customer queries and complaints. - Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues from other departments to ensure efficient service delivery.
- Learn and update to equip self with superior product and service knowledge so that you could assist in sales closings.
- Support Sales in gathering and collating market intelligence and customer feedback.
- Go the extra miles to follow up and fulfill customer’s needs to ensure total customer satisfaction.
- Prepare performance and other administration reports
Billing
- Review and understand sales quotations, terms and conditions of sales offer and pricing for each client.
- Analyze and interpret sales contracts to determine proper invoicing requirements & formats.
- Analyze client invoicing / billing documentation requirements particularly if clients employ electronic procurement system that specify Purchase Order / Work Order issuance cycle and billing format.
- Responsible for quality assurance for invoicing process including verifying the accuracy of invoice calculations.
- Analyze and issue documentation as back-up that is to be submitted to the client with the invoice.
- Manage unbilled work in progress and project status billing process.
- Audit projects with complicated invoicing requirements on a quarterly basis.
- Recommend and implement billing solutions using current technology to maximize efficiency and accuracy of existing systems & processes.
- Assist with testing the accuracy of system modifications designed to accommodate billing solutions.
Requirements:
- Diploma in Business Management/Marketing/Supply Chain/Business Administration
- Candidates with good people skills (positive, meticulous, proactive problem- solving attitude) and possess empathy, strong customer service orientation are good fits for this role.
- Interpersonal and communication skills –Good listener, blessed with ability to communicate and interrelate well with customers, colleagues and business associates from different backgrounds.
- Good planning capability: Ability to multi-task, prioritize and manage time effectively.
- IT savvy in MS office
- At least 3 years of experience in a highly dynamic customer service environment.
