Visa Corporate IT has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users. This change is geared towards rethinking how we provide engineering support for
the services we're responsible for. As a member of the End User Technology team, this position is responsible for providing our end users best possible solution in Office 365 and Azure technologies. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work with state-of-the-art end user technology and solutions.
Scope:
Reporting to the Head of Corporate Cloud Engineering, this 3rd level Corporate IT Engineering role is based in Singapore. The candidate will ensure an excellent customer experience with Office 365 and Azure technologies, train the 2nd level Operations team, and handle escalations. Proficiency in Microsoft O365, Windows clients and servers, mobile endpoints, Intune, AD FS, AAD Connect (Entra ID), SSO, Federation, and MCAS configuration is required.
Primary Responsibilities include:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Execute Engineering and 3rd level support for Office 365, including Azure, Conditional Access, Intune, and Entra ID (Azure Active Directory).
Administrate O365, Hybrid deployment, AD FS, WAPs, and Azure Application Proxies.
Draft and maintain engineering blueprints and architectural documents.
Collaborate with Cybersecurity Organization to ensure deployed solutions comply with Visa Security Requirements, supply technical assistance for the investigation and analysis of security alerts, and uphold system security.
Offer technical support to Operations, Engineering team members, and end users to guarantee prompt problem resolution.
Coordinate and communicate with all relevant departments, immediately inform appropriate parties of any issues impacting operational efficiency, such as outages, service disruptions, or frequent customer complaints.
Engage with customers to gather necessary details or communications designs.
Support internal customers professionally and with a service-oriented approach during M&A activity, new deployments, or service-related configurations.
Aid other team members in completing assignments to meet goals, deadlines, and OKRs.
Develop and document policies, procedures, and related training materials for systems administration and operations teams.
Oversee security assessments and vulnerability management portfolio for Cloud Infrastructure.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
