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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Specialist, Customer Care (Planner)
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Specialist, Customer Care (Planner)

Sysmex Asia Pacific Pte. Ltd.

Sysmex Asia Pacific Pte. Ltd. company logo

Key Job Purpose:

  • Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs
  • Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency.


Job Responsibilities:


1. Inventory Management:

  • Develop and maintain inventory plans for spare parts to ensure optimal stock levels
  • Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts
  • Manage transition between discontinued and replacement parts released via ECR/TB

2. Demand Forecasting:

  • Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately
  • Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly


3. Supplier Management and Order Processing:

  • Maintain strong relationships with suppliers to ensure timely delivery and quality of parts
  • Track status of purchase order and expedite shipment when necessary
  • Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries


4. Data Analysis and Reporting

  • Utilize inventory management systems and tools to track stock levels, order history and usage trends
  • Generate reports on inventory status, demand forecasts and supplier performance


5. Documentation and Process Improvement:

  • Maintain accurate records and documentation related to inventory and procurement activities
  • Continuously evaluate and improve inventory management processes and procedures
  • Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste


6. Any other additional related responsibilities and project as assigned by superior



Job Requirements:

  • Minimum Nitec or Diploma or equivalent in Supply Chain Management
  • 2 years relevant working experience
  • Proficiency in using Microsoft Excel.
  • Excellent oral and written communication skills in English
  • Having some experience with SAP system is an added advantage.

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