Join Our Team!
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Administrative Assistant. As a key member of our academy, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our team to deliver exceptional programs and events.
Responsibilities:
· Handle lesson enquiries and respond to customers in a timely and professional manner
· Coordinate group lesson times and liaise with parents and coaches
· Book students in with coaches through our academy booking system
· Engage with club members and guests at the driving range to promote programs and the academy
· Coordinate with finance for customer payments, invoicing, and posting/reconciling credit card sales
· Take student payments, create invoices, and record sales
· Maintain accurate student package records on our academy booking system
· Generate and update customer database lists for marketing purposes
· Follow up with students to ensure their experience is exceptional
Requirements:
· Positive demeanor with excellent customer service and interpersonal skills
· Excellent communication skills, both verbally and in writing (email and text)
· High level of initiative, driven, and attention to detail
· Efficient at planning, prioritizing, organizing, and executing tasks
· Able to deal with customers in a tactile, friendly, and confidential manner
· Availability to work 6 days a week, including Saturdays and Sundays
· Previous experience in a customer service role is preferred
· An interest in sports, ideally golf, will be an advantage but is not required
What We Offer:
· Competitive salary and benefits package
· Opportunity to work in a dynamic and growing sports academy
· Ongoing training and development opportunities
· Collaborative and supportive team environment
*Bonus incentives*
If you are a customer-focused individual with excellent administrative skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter with photo outlining your experience and qualifications for the role.
We look forward to hearing from you!
