As Human Resources Leader, you’ll make sure our employees are enabled and empowered through various HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
Your Day-to-Day Job Responsibilities:
People
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
- Educate and train managers on HR disciplines to foster productivity and enhance performance
- Welcome and conduct new team member orientation
- Coordinate both internal and external training programs and send relevant employees for training
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- Ensure hotel or company hiring standards and applicable laws and regulations are followed
- Build great relations with outside contacts
- Assist in the recruitment, resourcing and reference checking of all new team members
- First point of contact for all team members in relation to human resources function and queries
- Organize and assist in the employee engagement activities in the hotel
Financial
- Help create the Human Resources department budget and control expenses
- Monitor staffing to manage costs
- Assist with payroll queries in a timely manner
Guest Experience
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
- Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same
- Acts as a BrandHearted ambassador for the hotel
Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
- Ensure compliance with relevant employment laws, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Assist to submit Team Member’s accident report (if any) to Ministry of Manpower promptly
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Accountabilities
- You will have a Human Resources Executive reporting into this role.
What we need from you
- Minimum Diploma in Human Resources Management or equivalent
- 2 years’ related experience in Human Resources, or an equivalent combination of education and experience
- A positive and keen to learn attitude
- Must be proficient in written and spoken English and with good communication skills
