Responsibilities
- Receive queries and requests from phone calls and emails
- Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment
- Provide accurate, personalised and anticipatory service with complete resolution
- Take necessary action to provide first call resolution within the required response time
- Ensure customer’s issues are resolved, follow up with customers via call and email where necessary
- Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
- Work as a team to ensure that the contact centre service level is met
- Handle any other administrative functions as assigned by Team Leads / Manager
- To attend briefings/trainings conducted by Team lead / clients or Managers
Requirements
- Min. Nitec
- Excellent verbal and written communication skills
- Strong phone and verbal communication skills along with active listening.
- Organised, Self-motivated, Positive attitude and Result-oriented
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
