- Welcomes clients on arrival to the salon
- Answering phone calls, emails, and social media messages promptly and courteously
- Cross sell services
- Provide complimentary drinks to arriving clients
- Inform colleagues that their client has arrived and for what salon services
- Welcome walk-ins, answer questions about beauty services, schedule and confirm appointments based on availability
- Manage the salon appointment schedule efficiently
- Contact and manage clients if a staff member is sick and re-arrange an appointment
- If not using SMS appointment reminders, call clients to remind them of their appointment
- Call clients who are late for appointments and see if they are running late or are a no-show
- Collect payments from clients after their appointment
- Keep reception area clean, tidy, and free from hazards
- Respond to online reviews daily and pass feedback onto management
- Co-ordinate and resolve client complaints
- Properly add clients email addresses and telephone numbers to salon scheduling software
- Keep the retail merchandising stocked
- Up-sell salon retail products when taking payments
- Prompt clients to book their next appointment
- Doing administrative tasks
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