1. Develop and implement quality assurance policies and procedures to ensure product and service quality.
2. Monitor performance of quality assurance activities and identify areas of improvement.
3. Design and oversee tests and inspections of products to ensure quality and reliability.
4. Analyze customer feedback and use to improve processes and products.
5. Develop and analyze statistical data and product specifications to determine present standards and establish quality and reliability objectives of finished products.
6. Develop plans to assess customer and supplier satisfaction in order to identify opportunities for improvement.
7. Investigate customer complaints and non-conformance issues, and recommend corrective actions.
8. Supervise and mentor QA personnel in their daily activities, including training of new personnel.
9. Review and approve quality requirements for manufacturing planning, supplier purchase orders, and other technical documents.
10. Collaborate with other departments to ensure all quality standards are met.
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