Working Arrangement
Location: Thomson Plaza
Work Days: Tuesday - Friday (10am - 7pm)
Work Days: Saturday (8am - 6pm)
Job Responsibilities
• Acquire and maintain strong knowledge of the organisation's programmes, services and processes
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote and upsell programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and service-oriented manner
• Build rapport and maintain a positive relationship with all customers
• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner
• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management
• Provide support and assistance to teachers and students whenever required
• Maintain a strong communication link between teachers and parents to ensure a seamless client experience
• Assist in other adhoc duties as assigned
Job Requirements
• Minimum Diploma holder
• Strong proficiency in spoken and written English
• Comfortable to speak and write in Mandarin Chinese
• Possess emotional maturity and passion for customer service
• Good team player with ability to work with minimal supervision
• Able to work shift hours and on weekends (4 weekdays and 1 weekend)
• Able to travel to other branch if required (relief duty: Thomson Plaza/Century Square/Oasis Terraces)
*Position and remuneration can be negotiated based on the candidate's relevant experience(s).
*We regret to inform that only shortlisted candidates will be contacted.
