- Previous experience in a supervisory role within the cleaning or facilities management industry.
Proven experience in managing cleaning teams and ensuring high standards of cleanliness.
- Ability to lead, motivate, and manage a team of cleaners.
Strong interpersonal and communication skills to effectively interact with staff, clients, and management.
- Excellent time management skills with the ability to prioritize tasks.
Strong organizational skills to manage schedules, supplies, and staff rosters.
- Ability to handle complaints and resolve issues efficiently.
Strong decision-making skills to manage unexpected situations.
- In-depth knowledge of cleaning methods, products, and equipment.
Understanding of health and safety regulations and the ability to enforce them.
- Ability to train new staff on proper cleaning techniques and safety procedures.
Experience in developing and implementing training programs.
- Conducting regular inspections to ensure cleaning standards are met.
Ability to identify areas for improvement and implement corrective actions.
- Ability to maintain a professional and courteous demeanor with clients.
Strong customer service skills to address client needs and concerns.
- Willingness to work flexible hours, including early mornings, late evenings, weekends, and holidays if necessary.
- Basic computer skills for reporting and managing schedules.
Familiarity with cleaning industry software (if applicable).
- Ability to perform physical tasks associated with cleaning, such as standing for long periods, lifting, and operating cleaning equipment.
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