Roles & Responsibilities
The E-Commerce Executive is responsible to the growth of the e-commerce business channel by enhancing the customer experience, executing customer order fulfillment, and maintaining the technology and infrastructure. He/she must be able to work independently to ensures seamless end-to-end integration of the business.
He/she is also responsible for analyzing data to generate data-driven commercial insights. He/she has to be a results-oriented self-starter, technology-savvy, sensitve to business and social media trends , and able to perform under stress environment.
1) Drive e-Commerce business growth
- Implement and maintain e-Commerce activities
- Contribute to revenue and profitability growth across digital platforms
- Identify strategic business partnerships
- Implement new business collaboration initiatives
- Monitor sales, promotions, marketing, and social media programs and/or activities over digital platforms
- Coordinate with cross-functional teams on the execution of brand, marketing, and e-Commerce activities
- Monitor new market trends, business opportunities, and market segments in the global and local landscape
- Incorporate futureproof initiatives to enhance e-commerce capabilities
2) Execute customer order fulfillment
- Monitor fulfillment of customers' orders via store pickup or delivery service
- Coordinate order processing, delivery, and returns of customer orders
- Ensure seamless end-to-end user experience and satisfaction
3) Manage relationships with partners
- Build and maintain business partnerships
- Organise relevant information to contribute to negotiation efforts with partners
- Review partner performance
- Establish and manage new partner opportunities
4) Enhance e-Commerce customer experience
- Role model service vision
- Manage operations for service excellence
- Manage a diverse service environment for local and international target audiences
- Respond to enquiries, leads, support, requests from customers
- Establish relationships for customer confidence
- Manage service quality and customer satisfaction
- Implement customer retention and loyalty programmes
- Incorporate new technologies like AR / VR / Virtual store / AI
5) Generate data-driven commercial insights
- Track and report business outcomes of data-driven insights
- Prepare insights reports on data-mining outcomes
- Quantify sales performance with future planning and analytics
6) Drive technology and infrastructure enablement
- Provide specialised knowledge and insights to the development of technology strategies and roadmaps
- Implement preventive and corrective measures of disaster recovery plans
- Execute vendor relationship management activities
- Operate and maintain existing IT infrastructure and networks based on standard operating procedures
- Monitor and maintain smooth functionality of website
- Monitor new and emerging technologies
- Implement new systems and technologies
Qualifications and Skills:
· Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
· Excellent time management skills and ability to multi-task
· Positive working attitude and a sense of responsibility
· Excellent verbal and written communication skills
· Ability to work independently and be self-motivated
· Good attention to detail
· Background in handling e-commerce activities (local/international) and be able to speak/write in chinese
