Responsibilities:
- Assist the Operations Manager in running and overseeing the smooth running of day-to-day operations.
- Guide and coach employees, monitoring their productivity.
- Provide on-the-job training to new staffs.
- Identify issues in efficiency and suggest improvements.
- Recruiting quality employees to provide high-quality customer support.
- Designing and implementing departmental policies, procedures, goals, and objectives.
- Developing strategies to improve department metrics and performance.
- Perform any other work related tasks assigned.
Requirements:
- Degree in any Business or Engineering field with at least 7 years of experience in related industry.
- Good working knowledge of operational procedures and policies.
- Strong project management, administrative management, and organizational skills.
- Excellent leadership and decision-making skills.
- Great communication and interpersonal skills.
