Job Description:
Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Key Responsibilities:
- Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
- ITIL and IT Service Management background
- Defect triaging and issue management
- Experience with reporting the production status, SLA and KPIs in a telco project.
- Should be able to manage the prioritization and planning of a team of support developers and testers.
Qualifications:
- 5+ years of experience in a Senior QA or Lead role, leading and managing QA Engineers.
- Experience in team planning, delivery and post go-live support on CRM projects
- Full Testing Life Cycle
This is a long-term contract role.
