ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.
Be part of the team that brings #BetterBroadband to everyone! Be Better, Join the Fastest!
Retail plays a pivotal role in transforming customer curiosity into lasting partnerships, driven by your passion for technology and commitment to resolving customer pain points. As a Retail Executive, your genuine connection with customers and understanding of their individual needs empower you to effectively address their concerns. Serving as a crucial touchpoint in initiating the customer journey, you strive to achieve set targets while nurturing your career aspirations through continuous growth and expanding responsibilities.
RESPONSIBILITIES
- Engage with customers in a friendly and knowledgeable manner, providing information about broadband products and services.
- Assist customers in selecting the most suitable broadband plans and equipment based on their needs and preferences.
- Conduct demonstrations of broadband equipment and services to showcase their features and benefits.
- Process sales transactions accurately and efficiently, including activating new broadband accounts and processing payments.
- Troubleshoot basic technical issues related to broadband connectivity and equipment setup, offering guidance and assistance to customers.
- Maintain a clean and organized retail environment, including product displays and promotional materials.
- Stay up-to-date with the latest developments in broadband technology and services to effectively communicate product offerings to customers.
- Collaborate with other team members and departments to ensure a seamless customer experience across all touchpoints.
- Meet or exceed sales targets and performance metrics, contributing to the overall success of the retail operation.
- Provide feedback to management on customer preferences, market trends, and opportunities for improvement in products and services.
REQUIREMENTS
- Minimum Professional Certificate/Diploma in any field
- At least 2 years of retail experience required
- Prior experience in IT/Telco industries will be an added advantage
- Prior experience in Telesales preferred
- Strong negotiation, listening, presentation, and time management skills
- Excellent customer relationship skills
